Service Delivery Policy

Last Updated: October 27, 2024

1. Overview

Thank you for choosing FridayVet. As a provider of Software-as-a-Service (SaaS) , all of our products and services are delivered electronically. There are no physical products to ship, and therefore, no shipping charges, carriers, or physical delivery timelines.

This policy outlines how you will gain access to our services after you have subscribed.

2. Service Activation and Delivery

Instant Access: Upon successful completion of your subscription payment and account registration, your FridayVet account will be activated immediately.

The "delivery" of our service occurs the moment your account is created and granted access to the features corresponding to your chosen subscription plan. You can log in to your account right away to begin using the Services.

3. Order Confirmation

After you subscribe, you will receive an order confirmation email to the email address you provided during registration. This email will serve as your receipt and will include:

  • Details of your subscription plan.
  • The billing amount and date.
  • A link to log in to your account.

If you do not receive this confirmation email within a few minutes of subscribing, please check your spam or junk mail folder. If you still cannot find it, please contact our support team.

4. Accessing Your Services

You can access your subscribed services at any time by logging into your account on the FridayVet website using the username and password you created.

5. System Requirements

To ensure successful "delivery" and use of our Services, you are responsible for having a stable internet connection and a compatible device with a modern web browser (e.g., Chrome, Firefox, Safari, or Edge).

6. Issues with Access

If you encounter any issues accessing your account after your subscription has been confirmed, please contact our support team for assistance.

7. No Physical Shipping

To reiterate, FridayVet is a fully digital service. No physical media, documentation, or products will be shipped to your physical address. All services, updates, and support are provided electronically through our online platform.